Logistics

Dispatch planning cut from two days to two hours

Replaced spreadsheet-based dispatch with an automated planning dashboard and driver notification system.

Regional Courier Network

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8 weeks engagementServices: Business Automation · Custom Software

-75%

Planning time

+19%

On-time deliveries

Try the live dispatch control demo

Use the dispatch copilot to assign jobs, notify customers on delays, and flag at-risk collections — or open the ops board for manual control. Switch to the driver view to see route stops.

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Dispatcher

dispatcher@demo.com / demo-dispatch

Driver

driver@demo.com / demo-driver

Dispatch walkthrough

Illustrative demo — what we can build for dispatchers and drivers.

Inside dispatch control

Two separate experiences — dispatchers run the control room; drivers see their live route.

Dispatcher view

AI copilot, live ops board, and exception handling.

Dispatch copilot with job assignment and delay notification prompts — Dispatch copilot — assign routes, notify customers, and flag at-risk collections.

Live ops board with drivers, jobs, and exception signals — Ops board — every job, driver, and SLA exception on one screen.

Driver view

Route stops pushed to drivers — no WhatsApp chains.

Driver route view with stops and collection windows — Driver app — live stop sequence and proof-of-delivery capture.

Challenge

The problem

A 22-driver courier network serving the South East planned routes in a shared spreadsheet updated by one dispatcher. Drivers received instructions via WhatsApp. Delays weren't visible until customers called. Weekend planning took most of Friday afternoon, and last-minute changes caused missed collection windows.

Solution

Our approach

Central dispatch board

Live view of every job, driver, and vehicle. Drag-and-drop reassignment with automatic recalculation of ETAs and capacity checks.

Driver notifications

Route updates pushed to drivers with stop sequence, notes, and proof-of-delivery capture. No more manual message chains.

Customer status updates

Automated SMS and email notifications when jobs are scheduled, collected, and delivered — reducing inbound status calls.

Outcomes

Results

Dispatch planning reduced from 14 hours to under 3 hours per week
On-time delivery rate improved from 84% to 92% within two months
Inbound 'where is my delivery?' calls dropped by 41%
Last-minute route changes handled in minutes instead of chaotic phone rounds

“The ROI was clear within the first month. What used to take our ops team two days now happens overnight. I wish we'd done this years ago.”
Operations Director — Regional Courier Network

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